Returns information

You may return items to us, at any time within 28 days of receipt, for any reason. We are happy to exchange items or give you a full refund (excluding any postage charges incurred).

How to return or exchange

When returning any item:

1. Please return your items unworn and in a clean, re-saleable condition. This means with all original packaging, hangers, and with labels intact.
2. Fill out the returns form enclosed with your order, noting whether you would like an exchange or a refund. If you have lost your Returns form, please print out your Order confirmation email and enclose this with your return. (please see notes below re Exchanges)
3. Please take your parcel to your nearest post office. We recommend that you send returns by Recorded (covers you up to £34) or Special Delivery (covers you up to £500). Always retain proof of postage.
4. Goods are returned to Kids Kaper Ltd at your own expense (unless we sent you the wrong item or it is faulty). Kids Kaper Ltd cannot be held responsible for parcels which fail to reach us or are damaged in transit, and we will be unable to process your return until it is received back.

Send your goods back to:

Kids Kaper Ltd, Returns Department, Unit C, Western Avenue, Matrix Park, Chorley, Lancashire, PR7 7NB

Exchanges

Exchange orders can take up to 10 days to process – this is because it is a completely manual process, unlike the website orders (which wizz through the system within minutes!).

Therefore we recommend that if you require exchange items, that you place a new order on the website – this will ensure you get exactly what you require, and faster! Unwanted items can then be returned for a refund.

If you do send your items back for exchange, please:

1. Check the website for stock availability first – if your replacement items are showing Sold Out on the website, then that means they are all gone so please choose an alternative.
2. Ensure you clearly print the full product code of the replacement items on the form.
3. Enclose a cheque payable to Kids Kaper Ltd if extra payment is required.

Refunds

Refunds are processed within 2 weeks of receipt of the items back, after they have been fully inspected by our Returns team. Please ensure your Returns form is clearly competed with product codes.

This Returns policy is in addition to, and exceeds, your Statutory Rights.

Faulty items

In the unlikely event that you receive an incorrect, faulty or damaged item, please let us know at enquiries@kids-kaper.co.uk and we will exchange it or refund as required.

We would usually need you to send the item back to us, and we will be happy to reimburse you the postage costs incurred. Again, items must be sent back by Recorded or Special Delivery, retaining your Proof of Postage.

Cancellation

Under the United Kingdom Distance Selling Regulations, an EU resident has the right to change their mind and cancel a complete order at any time up to 7 working days after receiving the order without needing to give a reason. We allow you up to 28 days to do this.

If you wish to cancel an order before we have sent it, please phone us on 0845 045 0685 or please email us at enquiries@kids-kaper.co.uk quoting your name, postcode and the Order Number, which can be found on your Order Confirmation email.

If you wish to cancel your order after we have despatched your order, you are responsible for returning the order to us at your expense. You must return the item(s) to us at your expense. Please use the Returns and Exchange Form included with your order.

Should you not return the item(s) to us, you are legally required to make them available for collection and we are entitled to charge you our reasonable costs to recover them.